To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to contact us:
Tel: +44 (0) 203 394 2986
How do you put up a bell tent? +
Our PDF Instruction manual can be found here. We also have a little youtube video too:
Why buy from the Boutique Camping? +
Originality – from the day we started Boutiquecamping.com in 2010 we have always been aiming to bring a fresh approach to camping. Bringing a little colour to your camp #colourfulcamping. We are always looking for new ideas and new products - so any feedback or ideas are welcome.
High Quality products – We source the best components we can find to make our products. We also make sure that they are made in the correct manner and double check each item.
Great Customer Service – We are a small company but our offices are manned 9-5pm (GMT) Monday to Friday. We have a dedicated Customer service team to help you with any query or problem you have.
Years of Development – We ensure that we are always improving our tents and every little details helps. Over the years we have upgraded every part of out Bell tents. From zips to centre pole to the actual canvas weave and we are more than happy with the outcome. We welcome feedback and your opinions on how we can be better, so please feel free to drop us an email anytime.
How do your bell Tents compare to others Bell Tents? +
We only offer the best available Bell Tents on the market, which are manufactured by our own factory exclusively for us and no other Bell Tent company. The bell tents we manufacturer and sell are all of the same spec, built to a high quality standard from 100% cotton canvas. We have had many upgrades and improvements over the years which is from our own testing and our customers feedback. This includes:
- Canvas are all treated with – colour fast, UV, mould and rot and Water repellant.
- Upgraded super strength pegs
- Thicker stronger 5mm guy ropes
- Custom Boutique camping zips and guy rope sliders
- 32mm centre poles, with 1.2mm thick steel. (35mm on the 6m and 7m)
- Secondary mosquito door.
- Upgraded stronger carry bag with length way zipper.
- Each tent comes with seam sealant, spare guy ropes, pegs, replacement spring for centre pole and instructions.
- All in a custom Boutique camping extra strong 4x thick box.
We are also the only Bell Tent company to offer Bell tents in a array of different colours and patterns.
What is the difference between the Polyester and Canvas Bell tents? +
The polyester tent is our lightweight and cheaper range tent. Apart from stating the obvious about what material it is made from both tents are great in the own way.
Can the polyester tent have a wood burning stove fitted? +
No is the short answer, due to the material the tent is made out of we would not recommend this. All stoves must be fitted in our canvas bell tent range.
How many do each size bell tent sleep? +
We don’t look at our tents to squeeze as may people in as possible and we would recommend the following. We sell a number of sizes of bell tent - the 4m is great for a couple or up to 4 adults, 5m is also great for a couple if you would like to use a proper bed, however you can comfortably fit up to 6 adults. The 6m is good for groups up to 8 adults, the 7m tents are great multi purpose tents, and we have also recently introduced our enormous 8m bell tent! We have slept 10 adults in these, but also 25-30 people all sat down relaxing.
Do you ship to other countries? +
We can ship your Bell Tent anywhere in the world. If your shipping Zone is not covered in our shipping page, please email us your destination country and zip code and we will give you a quote.
What warranty do you offer for your Bell Tent? +
All of our Bell Tents come with a 12 month warranty against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
Can your Bell Tent be used as a permanent Structure? +
Our Boutique Bell Tents are designed to be used for leisurely purposes, we don't recommend erecting them as a permanent structure. However many of our customer use our tents throughout the summer months.
What is the best way to store your Bell Tent? +
The canvas and the groundsheet must be dry before storing your Bell Tent. Never keep your Bell Tent stored away wet or damp for longer than two days otherwise fungus can affect the canvas which will create little black irremovable dots. The canvas has been impregnated with anti-fungal treatments but this will not be effective if your Bell Tent is not stored dry.
How do you know when you need to re-waterproof your bell tent? +
Our Bell Tents have enough waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. When it is time to re-waterproof, you will notice that the water no longer beads, and that the Bell Tent retains the moisture in the canvas for longer.
Is local pickup an option? +
Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our tents. All orders must be delivered using our extensive courier network.
Does your postage fee include insurance? +
Yes, freight costs include full insurance.
Does someone need to be home to accept delivery? +
We strongly recommend someone being available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
What is the Multi-door option for? +
This has been added as an option for a number of reasons:
- Linking other bell tents together.
- Extra head room.
- Easy of airing your tent without having to roll the sides up.
How many people and Long does it take to put up? +
The first time you put your bell tent up you will need to attach the guy ropes, so this will take an extra 5-10 minutes, however after that you will be able to put you tent up in under 15 minutes. With the 4m and 5m tents it is very easy to do this on your own, however for the 6m and 7m tents we would recommend two people as it can be a little tricky putting the centre pole in.
Does your tent hold up in wind? +
Bell tents are not designed for extreme weather conditions as all the weight and tension is taken by one centre point, the centre pole. We have made this super strong, however you will need to make sure the guy ropes are equally tensioned and the centre pole is straight to insure your tent is as strong as it can be.
Best way to clean? +
There are many canvas cleaning companies out there, however this can be expensive. We also have many cleaning and reproofing agents we sell. The best way to remove mud is to let it completely dry and then use a stiff brush. Its very simple but very effective.
Is there anywhere we can view your bell tents? +
Unfortunately we are online only business and do not have a showroom. But we do offer a 7 day money back guarantee if you are not happy with your tent.
How Do I Choose a Good Place to Pitch? +
Check with the land owner on the best places to pitch. They will understand best how their land fairs during different types of weather. The ideal site is flat and well-drained with short grass on a sound soil structure. Avoid areas which are prone to flooding. Avoid pitching under trees. Pitching under a tree and in woodlands can present problems:
- Falling leaves - left on the canvas to get wet can cause discoloration and degradation of the canvas beneath.
- Bird droppings - birds like to rest in trees and leave deposits on your bell tent.
- Falling debris from the tree - can penetrate the canvas.
- Mould and mildew formation - can be accelerated in woodland conditions, as it is here (damp, moist conditions) that mould and fungus can thrive.
The direction of the prevailing wind should also be taken into consideration. Try to pitch with the back of your Bell tent facing the prevailing wind. This will help to conduct the wind over the Bell tent rather than up against it. An uneven pitch will place uneven tension on the canvas, poles and other components, as will an overly exposed pitch.
Once you have selected a good spot, before pitching remove any stones and loose debris that may cause damage to the groundsheet or discomfort underfoot.
How does the returns work? +
If there is a problem with you tent or product you have bought from us. Please take a picture and send it in with a description and your order details. We can then make decision quickly to resolve the matter so you are happy.
Boutique Camping offers a swap it service where the courier will take your problem product and swap it over with you on your doorstep.
But whatever the problem is, please contact ASAP so we can get it cleared up for as soon as possible.
Boutique Camping is committed to the excellence of our products and providing first class customer service coupled with unbeatable value!
A very responsive after sales department is available to help you with any queries after your purchase. We aim to resolve any issues as soon as possible and in a reasonable time frame. Contact us at firstname.lastname@example.org if you require any assistance with your product after purchase.
What are your Company information Details? +
Boutique Camping Supplies Limited.
Vat No: GB 122 020195,
Company No: 07401199.