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Delivery & Returns

Delivery & Returns



COVID-19 Update

During the continued fight of the Coronavirus pandemic, we would like to reassure you that our team is working hard to operate our business as normal.

Our office staff in London are now working remotely from their homes to make sure our customer services lines remain open.

Our warehouse team in Essex will continue to pack all orders as normal and as per the government's recommendations for work practice, they are working hard to try respect our same-day dispatch promise on orders placed before 1 pm, however orders may suffer delays of 1-2 days in certain periods.

If you require your order to be dispatched urgently, please get in touch with us and we’ll do our best to help!

In these unprecedented times, we are monitoring the guidance from the WHO, Public Health England and the UK Government and, as efforts continuously evolve to tackle COVID-19 worldwide, so will we.

Should you have any questions, please do contact us and we would like to take this opportunity to thank you for your continued support and to wish you the very best of health.

Stay home, stay safe and keep on glamping! #StayCation #GardenGlamping

Ordering Process

When you place an order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system.

All goods ordered before 1pm will be dispatched the same day. Once the order is dispatched you will be sent an email with the tracking number for your consignment. Most our UK deliveries will be made by DPD and deliveries are made between 9am - 5pm Monday - Friday, Please add your Mobile number to the order and they will text you hour window when to expect it on the day of delivery.

If you are ordering over the weekend, we will not be able to deliver on Monday.

At Boutique Camping we try our utmost to keep our customers happy. We will do our best to have your goods delivered in the UK next day, however, we do not offer a guaranteed next day delivery and can not be held responsible for any delays incurred by our courier service. In most cases, goods will be received the next day if ordered before 1pm but occasionally can take up to 2-3 days. Please only contact us if you have not received your goods after this time.

Please note that large orders may need to be sent by pallet rather than courier, this will depend on the volume of products been ordered. Please allow 7 working days for delivery in the UK for orders of 20 or more products.

Missed Deliveries

Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In this case you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.

If you decide to instruct your courier to leave the item in a specific location without signing for delivery, you may do so at your own risk, Boutique Camping will not cover or be held responsible for any loss or damage of the item/s.

Worldwide Shipping available

If your country is not listed above, please email us for a delivery quote.
Please note these are only estimated delivery times and your orders may arrive earlier or later than that listed.
Please allow 14 working days for orders over 20 items to be delivered outside the UK

Import Duty Outside the UK or EU

Items being delivered outside of the UK or EU may be subject to import fees which you will be responsible for paying. We don’t have any control over this and you should contact your local customs office to enquire about import fees. You must accept responsibility and consider the custom laws for any orders you place to be delivered outside of the UK or EU. We will not be responsible for any items destroyed or held in customs following your breach of any laws in the country of delivery. No refund or compensation will be given for any orders that are destroyed or held in customs.

Returns Policy

If you wish to return or exchange your purchase you must submit the below return form within 14 days of receiving your product/s. You can call us on +44 (0)20 3319 1315 if you have further questions.

Please note we do not offer a free returns service; you are required to pay for any unwanted return or alternatively you can use our renegotiated courier services. Please contact us for return address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information. Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us, we recommend that you get proof of postage for any returns arranged by yourself. All returned items will undergo a full Quality Control check and Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable after the check. Once we have received the item and confirmed that it is unused, we will issue a full refund, replacement or exchange, excluding the cost of shipping for both directions for unwanted items. Refunds will be issued within 5 working days from confirmation date and may take up to 5 days to arrive to your account after that.

Returns From Outside the UK

Boutique Camping cannot arrange any collections of unwanted or faulty goods from outside the UK. If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel. If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Should you have any further enquiries, please do not hesitate to contact us at [email protected] or +44 (0)203 319 1315.

12 Months Warranty

We offer a 12-month warranty for our tents against any manufacturing defects and are additionally able to accommodate with any spare parts and accessories. Due to the complexity of camping our warranty does not apply to damage that is not from a manufacturing defect. Our tents have been built to withstand mormal weather conditions and the warranty does not include damage transpired from hostile environments. We advise that if your tent has a manufacturing defect or has been damaged during shipment, to take pictures of the packaging and the damage and contact us on [email protected] so we are able to confirm the defect or damage and resolve the issue immediately.

- Manufacturing defects include
- Poor/Faulty Stitching
- Missing parts

For manufacturing defects and damage during transit, we offer our customers a ‘Swap it Service’ for deliveries within the UK; our courier will come to you with the new product and swap it at your doorstep for the old one. For returns from outside of the UK we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount upon receiving a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel.

We value our on-going customer support and therefore will endeavour to solve any issues that you may have. If the warranty does not cover the damage, we offer help from our recommended websites:

Spare parts can be purchased directly from our sales team who will be available at [email protected] or alternatively, you can call us at:

+44 (0)203 319 1315 Monday-Friday, 9-5:30 pm.