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Boutique Camping Supplies Terms & Conditions of Sale

  1. About us
    1. Company details. BOUTIQUE CAMPING SUPPLIES LTD (we, us and the Company), is a company organised and existing in England and Wales and registered at UK Companies House under company number 07401199 and with our registered office at Beacon House, South Road, Weybridge, Surrey, KT13 9DZ. Our main trading address is 2G Union Court, 20 Union Road, Clapham, London, SW4 6JP. Our VAT number is GB 122 020195. We operate this website at www.boutiquecamping.com.
    2. Contacting us. To contact us telephone our customer service team at +44 (0) 203 319 1315 or email [email protected] How to give us formal notice of any matter under the Contract is set out in clause 19.2.
  2. Our contract with you
    1. Our contract. These terms and conditions (Terms) apply to any order placed by you and any supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
    2. Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    3. Language.These Terms and the Contract are made only in the English language.
    4. Additional terms. These terms refer to the following additional terms, which also apply to your use of our site:
      1. Our Privacy Policywww.boutiquecamping.com/privacy-policy-i4, which sets out how your personal data is collected and processed.
      2. Our Cookie Policyat www.boutiquecamping.com/privacy-policy-i4, which sets out information about the cookies on our site.
      3. Finance Information at www.boutiquecamping.com/finance-information-i181, which sets out various finance options and frequently asked questions.
  3. Website content disclaimer
    1. We have used reasonable endeavours to ensure that the information contained in this website is both accurate and up-to-date.
    2. All warranties, conditions and other terms implied by statute or common law are excluded to the maximum extent permitted by applicable laws. Unless expressly provided, this Web Site and the information and services available on it (“Service”) is delivered “as is” without warranty of any kind. We do not warrant or represent that the Service (or the information, material or services supplied to us on which all or part of the Service depends) will be delivered free of any inaccuracies, interruptions, delays, omissions or errors (“Faults”), or that all Faults will be corrected. We shall not be liable for any loss, damage or cost resulting from any such Faults. You assume sole responsibility and entire risk as to the suitability and results obtained from use of the Service, and any decisions made or actions taken based on the information contained in or generated by the Service.
    3. The Company reserves the right to change descriptions without notice.
    4. All drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's websites or brochures are issued or published for the sole purpose of giving an approximate idea of the goods described in them. They will not form part of the Contract.
    5. Please be aware that our site may include links to other websites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.
  4. Placing an order and its acceptance
    1. Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
    2. Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
    3. Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.4.
    4. Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
    5. If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this in writing and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
    6. In the event that you place an order for a minimum of 5 tentsor of an order value of at least £2,000, this shall be defined as a “Trade Order”.
    7. You are wholly responsible for the selection of a product that is suitable for your needs. The specification of all of our products is clearly set out on our website. A product will not be considered unfit for purpose just because you have failed to select one with a specification that is appropriate for your needs.
  5. Our goods
    1. Images of goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the goods. The colour of your Goods may vary slightly from those images.
    2. The packaging of your Goods may vary from that shown on images on our site.
    3. We reserve the right to amend the specification of the goods if required by any applicable statutory or regulatory requirement.
  6. Return and refund
    1. You may cancel the Contract and receive a refund or exchange the Goods purchased, if you notify us as set out in clause 6.4 within 14 days of receiving the Goods.
    2. However, this cancellation right does not apply in the case of:
      1. any Goods that have been unboxed, used or previously assembled;
      2. any Goods which become mixed inseparably with other items after their delivery.
    3. Any unwanted Goods must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging. Once we have approved the condition of your return, we will aim to refund you within 14 working days. We do not refund the original delivery charge paid.
    4. To cancel the Contract, you must complete the return form on our website (which can currently be found at www.boutiquecamping.com/return-form-i524 but may change from time to time). We will then email you to confirm we have received your cancellation.
    5. If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you received the Goods.
    6. For Trade Orders, if you cancel your order before delivery, you shall only be entitled to a refund at 70% of the order value.
    7. You will be responsible for any postage fees incurred as a result of returning unwanted, undamaged Goods, as well as ensuring that the goods return unmarked, undamaged and are not lost in transit. We will not accept responsibility for items lost or damaged in transit back to us.
    8. All returned items will undergo a full quality control check and we retain the right to refuse a refund on any item deemed unsuitable for resale following the quality control check.
    9. If Goods are found to be faulty or damaged upon delivery or not of satisfactory quality, you are advised to take pictures of the defects where possible and to contact us within 14 working days of receiving the Goods. We will, at our absolute discretion, deliver replacement goods or refund the purchase price.
    10. If you are returning faulty or damaged Goods, we will arrange the shipping of the Goods back to us.
  7. Delivery, transfer of risk and title
    1. We will contact you immediately after placing an order with us in order to confirm that we have received your order. Please note that receipt of this is not a confirmation that we have the Goods ordered in stock.
    2. We will use reasonable efforts to have your goods delivered in the UK the next day if ordered before 1 pm. This does not apply to Goods ordered over the weekend, nor does it apply to large orders that may need to be sent by pallet rather than courier. Occasionally, it may take up to 7 working days for you to receive the Goods, especially large orders of 20 or more products. Please only contact us after the above time frame if you have not yet received your Goods.
    3. Please note that delivery dates are estimates only and are subject to vary. We do not offer a guaranteed next day delivery and will not be held responsible for any delays incurred by our courier service. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 (Events outside our control) for our responsibilities when this happens.
    4. Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
    5. You own the Goods once we have received payment in full, including of all applicable delivery charges.
    6. If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
    7. Our courier services offer a maximum of two delivery attempts for your purchased Goods. A note will usually be left after a failed delivery attempt. In this case, you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is unavailable to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.
    8. If you fail to take delivery within [14] after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods.
  8. European and International delivery
    1. We deliver to the countries listed on this page www.boutiquecamping.com/delivery-returns-i5 (European Delivery Destinations). Please contact us for a delivery quote if your country is not listed on the above page.
    2. If you order Goods from our site for delivery to a country outside the European Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
    3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. This does not apply to orders to the following countries, for which we will cover import duties and taxes: Australia, New Zealand, United States of America and Canada.
    4. You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
  9. Price of goods and delivery charges
    1. The prices of the goods will be as quoted on our site at the time you submit your order. We use our reasonable efforts to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However, please see clause 9.5 for what happens if we discover an error in the price of goods you ordered.
    2. Prices for our goods may change from time to time, but changes will not affect any order you have already placed.
    3. The price of goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.
    4. The price of the goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges at www.boutiquecamping.com/delivery-returns-i5.
    5. We sell a large number of goods through our site. It is always possible that some of the goods on our site may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the goods and refund you any sums you have paid.
  10. How to pay
    1. You can only pay for goods using a debit card, credit card, bacs, PayPal, Apple pay, Amazon pay and personal finance. We accept the following cards: MasterCard, Visa and American Express.
    2. Payment for the goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
  11. Confidentiality
    1. Any information you provide when placing an order is held in the strictest confidence. When placing an order, you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties. Please visit our Privacy Policy for more information on how we collect and process your data at www.boutiquecamping.com/privacy-policy-i4.
    2. Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. Please find more information on our cookie policy at www.boutiquecamping.com/cookies.
    3. In conjunction with information obtained through cookies, our web servers may keep certain details such as your type of operating system, browser type, domain, as well as the choice of language used by your system, the country and the time zone in which your device is located.
  12. Manufacturer's guarantee
    1. For the avoidance of doubt, goods are not sold with a guarantee.
  13. Our warranty for the goods
    1. We do not warrant that the goods comply with the laws, regulations or standards outside the UK.
    2. We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:
      1. subject to clause 5, conform with their description;
      2. be free from material defects in design, material and workmanship.
    3. Subject to clause 13.4, if:
      1. you give us notice in writing within 14 days of discovery that some or all of the Goods do not comply with the warranty set out in clause 13.2;
      2. we are given a reasonable opportunity of examining the Goods; and
      3. if we ask you to do so, you return the Goods to us, for which we will arrange shipping at our cost, we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full
      4. We will not be liable for breach of the warranty set out in clause 13.2 if:
        1. you make any further use of the Goods after giving notice to us under clause 13.3;
        2. the defect arises as a result of us following any drawing, design or specification supplied by you;
        3. you alter or repair the Goods without our written consent;
        4. the defect arises as a result of fair wear and tear, wilful damage, damage transpired from hostile environments (this includes bad and extreme weather conditions – the weather tolerances of all of our tents are specified on our website and we will not be liable if you use a tent in conditions that exceed those tolerances), negligence, or abnormal storage, maintenance or working conditions; or
        5. the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
      5. We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 13.2 to the extent set out in this clause 13.
      6. Please note that our warranty does not cover goods that are classified as semi-permanent structures. A tent becomes a semi-permanent structure after 28 days of consecutive use and it is therefore no longer being used for the purpose that it was originally sold for (i.e. camping).
      7. We value our on-going customer support and therefore will endeavour to help solve any issues that you may have. If the warranty does not cover the damage, we offer help from our recommended websites: www.canvasrepaircentre.com; www.fixyourtent.co.uk ; and www.cleanyourtent.com . Spare parts can also be purchased directly from our sales team who will be available at [email protected] or alternatively, you can call us at
        +44 (0) 203319 1315 weekdays from 9-5:30 pm.
      8. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
      9. These Terms also apply to any repaired or replacement Goods supplied by us to you.
  14. Intellectual Property
    1. Any images, logos, marks that may be found on this website are deemed to be Intellectual Property Rights or assets owned by us.
    2. For the purpose of this clause, Intellectual Property Rightsare patents, rights to Inventions, copyright and related rights, trade marks, trade names, rights to use domain names, rights in get-up, goodwill and the right to sue for passing off and unfair competition, rights in designs, rights in computer software, database rights, topography rights, rights to use and preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection, which subsist or will subsist now or in the future in any part of the world.
    3. Nothing in these Terms shall be deemed to grant you, by implication, estoppel or otherwise, license rights, ownership rights or any other Intellectual Property Rights in any materials owned by us.
    4. You therefore agree not to attempt to register any Intellectual Property Rights anywhere in the world unless requested or authorised to do so in writing by us.
  15. Our liability: your attention is particularly drawn to this clause
    1. References to liability in this clause 15 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
    2. We only supply the Goods for internal use, and you agree not to use the Goods for any resale purposes.
    3. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. any other liability that cannot be limited or excluded by law.
    4. Subject to clause 15.3, we will under no circumstances be liable to you for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill;
      6. any indirect or consequential loss.
    5. Please note that clause 15.4 also applies to any reliance placed on the contents, privacy policies and procedures from our website, including any links to other websites.
    6. Subject to clause 15.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods.
    7. Please note that we accept no responsibility for the use or misuse of our stoves. You should only use our stoves inside fire-retardant or breathable fabric tents that are well ventilated, and have the correct flue (chimney) installation. You should never leave a stove unattended, especially around children or pets. When in use, stoves should always be placed on a heat and fire proof mat.
    8. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
  16. Complaints
    1. In the event of any complaint arising from your use of the websiteplease contact us at the email address [email protected]
  17. Termination
    1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
      1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;
      2. you fail to pay any amount due under the Contract on the due date for payment;
    2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
    3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
  18. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  19. Communications between us
    1. When we refer to "in writing" in these Terms, this includes email.
    2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
    3. A notice or other communication is deemed to have been received:
      1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
      2. if sent by pre-paid second-class post, at 9.00 am on the third working day after posting; or
      3. if sent by email, 24 hours after transmission (excluding weekends).
    4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
    5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  20. General
    1. Assignment and transfer.
      1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on our website at www.boutiquecamping.com if this happens.
      2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
    2. Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives)
    3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
    4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
    6. Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

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